聯絡我哋 / Contact
Email: [email protected]
Please include: device model, iOS version, and a short description of the issue.
請註明：裝置型號、iOS 版本，同問題簡述。
常見問題 / FAQ
點解地圖位置唔精確？
地圖針係大約位置，方便參考。出發前請查活動詳情入面嘅官方來源。
「雨天適合」「嬰兒車較方便」係官方資料？
唔係。呢啲係 FamilyGo HK 嘅 App 分類，介面會標示清楚。
小朋友資料會上傳？
唔會。暱稱同年齡只儲存喺你部裝置。
點樣取消 Family Plus？
設定 → Apple ID → 訂閱項目 → Family Plus。亦可以喺 App 內「升級 Family Plus」頁撳「恢復購買」核對狀態。
FamilyGo HK 係政府 App？
唔係。我哋係獨立產品；假期／天氣／AQHI 來源會喺 App 內披露。
English
FamilyGo HK helps Hong Kong families plan outings and public-holiday leave. For bugs or subscription questions related to Apple billing, you can also use Apple’s subscription support. For app-specific help, email [email protected].
- Map pins are approximate — check the official source in activity details before you go.
- Labels such as rainy-day fit or stroller-friendly are app classifications, not government claims.
- Child nickname and age stay on your device and are not uploaded.
- Cancel Family Plus in Settings → Apple ID → Subscriptions, or use Restore Purchases in the upgrade screen.